Job Title: Head of Operations – Facilities Management

Location: Dubai

Company: Leading Facilities Management Firm

About the Company:

Our client is a leading facilities management company with a strong presence across the GCC region. Serving a diverse portfolio of clients, including residential, commercial, hospitality, and aviation sectors, they pride themselves on delivering world-class services with a focus on innovation, sustainability, and customer satisfaction. As they continue to expand their operations, they are seeking a dynamic and experienced Head of Operations to lead and optimize their service delivery across multiple sectors.

Role Overview:

As the Head of Operations, you will be responsible for overseeing the entire operations function, ensuring seamless service delivery to clients across the residential, commercial, hospitality, and aviation sectors. You will lead a team of operations managers, develop and implement strategic initiatives, and ensure that all operations align with the company’s commitment to quality, safety, and client satisfaction. This role requires a strategic thinker with strong leadership skills and the ability to drive operational excellence in a complex, multi-site environment.

Key Responsibilities:

• Strategic Leadership: Develop and execute the operations strategy to ensure effective service delivery across all client segments, including residential, commercial, hospitality, and aviation.
• Operational Excellence: Oversee day-to-day operations, ensuring the highest standards of service delivery, efficiency, and safety are maintained across all sites.
• Client Management: Foster strong relationships with key clients, understanding their specific needs and ensuring that service delivery exceeds their expectations.
• Team Leadership: Lead, mentor, and develop a team of operations managers and supervisors, fostering a culture of accountability, continuous improvement, and customer-centricity.
• Budgeting and Financial Management: Prepare and manage the operations budget, ensuring cost control, profitability, and financial targets are met.
• Process Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency and service quality.
• Health, Safety, and Compliance: Ensure all operations adhere to relevant health, safety, and environmental regulations and industry standards, fostering a safe working environment for all employees.
• Innovation and Technology: Leverage technology and data analytics to enhance service delivery, streamline operations, and support sustainable practices across various sites.
• Stakeholder Collaboration: Collaborate closely with other departments, including Business Development, HR, and Finance, to support overall company objectives and drive growth.
• Reporting: Provide regular reports and updates to senior leadership on operational performance, client satisfaction, and key metrics.

Key Requirements:

• Experience: Minimum of 10-15 years of experience in facilities management or operations management, with at least 5 years in a senior leadership role overseeing multi-site operations in the GCC region.
• Industry Knowledge: Strong understanding of facilities management practices across residential, commercial, hospitality, and aviation sectors.
• Leadership Skills: Proven track record of leading large, diverse teams and driving high performance in a complex operational environment.
• Client-Centric Approach: Strong client relationship management skills with a focus on delivering exceptional service and understanding client needs.
• Financial Acumen: Experience in budgeting, financial planning, and managing P&L for a large business unit.
• Strategic Thinking: Ability to develop and execute strategic plans while balancing the needs of day-to-day operations.
• Regulatory Knowledge: Knowledge of health, safety, and environmental regulations relevant to facilities management in the GCC.
• Tech-Savvy: Familiarity with facilities management software and the use of technology to improve operational efficiency.
• Communication Skills: Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Cultural Fit: Ability to thrive in a fast-paced, multicultural environment with a commitment to teamwork and excellence.

What’s On Offer:

• A senior leadership role with a leading facilities management company in the GCC region.
• The opportunity to shape the operational strategy and drive service excellence across diverse sectors.
• Competitive salary package, including benefits and incentives.
• A dynamic, innovative work environment that values continuous improvement and customer satisfaction.