As the Regional IT Service Manager, you will leverage your leadership skills and technical expertise to oversee the end-to-end service delivery process across the region. You will act as a key point of contact for escalations, manage conflict resolutions and place a strong focus on nurturing productive relationships with key internal and external stakeholders.

Client Details

A well-established and prestigious international brand with operations across the region.

Description
Oversee the efficient delivery of IT services in line with SLA commitments, ensuring high levels of client satisfaction and cost efficiencyPrioritise and manage the resolution of critical incidents as the key point of contact, monitor L1 Service performance and address any escalated problemsManage external onsite support for IT asset management and ensure the execution of ITS maintenance activities across the regionOversee updates for End User Device enrolment using SSCM, Active Directory management, and ensure the health of IT infrastructure (e.g., CISCO devices, VMware, etc)Participate in procurement activities with third-party vendors and contribute to IT asset purchasing, maintenance planning and other ad-hoc projects at the request of the leadershipTake ownership of process improvement initiatives, including scheduling regular reviews sessions to assist with identifying new opportunities and developing implementation plans to achieve these goals


Profile
Bachelor's degree in IT, compute science or related fieldMinimum 10 years of relevant experience in a similar role, with a background in IT including incident management, vendor management and service performance monitoringIn-depth knowledge of ITIL practices, with a solid understanding of incident management, escalation procedures, and service delivery disciplines such as Help Desk support, Desktop Support, Network & Server MaintenanceHands-on experience with Windows OS, SSCM, Active Directory, CISCO devices, and VMwareExposure to troubleshooting communications infrastructure and configuring network devicesExcellent communication, interpersonal and presentation skills with a demonstrable track record of relationship building with key internal and external stakeholders at all levels


Job Offer
Attractive, tax-free salaryExposure to key stakeholders and senior leadership

Skills

IT Service Delivery
Performance Monitoring
SLA monitoring
Stakeholder management
ITIL practices