JOB SUMMARY

Responsible for day-to-day OFA activities. The primary goal is to ensure that operations run efficiently, effectively, and in alignment with CCAD goals and objectives. In addition to study, analyze, plan and implement a non-routine tasks CCAD requires.

POSITION DIMENSIONS

Reports directly to

OFA executive director

Reports indirectly to

Chief of Administration

Head Count Managed

N/A

Number of Direct Reports

N/A

Number of Indirect Reports

N/A

Financial Accountability

N/A

ROLE INTERACTS DIRECTLY WITH

TITLE/DEPARTMENT

FREQUENCY

TYPE OF INTERACTION

Transfer center

Daily

Patient transfer

Admission office

Daily

Patient admission

Security

Daily

Patient access

Clinical operation

Occasionally

KEY DECISIONS THE ROLE MAKES AND THE EXTENT OF THE IMPACT OF THE DECISION

To support the OFA executive director in response to internal and external OFA operations, in addition to data analysis and enhancing patient experience.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

Process Improvement: Continuously assess and improve operational processes to enhance efficiency and improve quality of OFA patient experience.

Workflow optimization: Plan and organize workflows to ensure smooth operations, minimize bottlenecks, and meet production or service delivery schedules.

Health and Safety Compliance: Ensure compliance with health and safety regulations and implement measures to maintain a safe working environment.

Risk Management: Identify and mitigate operational risks that could impact the organization's performance.

Customer Service: Monitor and improve customer service standards to enhance customer satisfaction and loyalty.

Strategic Planning: Collaborate with senior management to develop and execute operational strategies that align with the organization's overall goals.

Communication: Maintain open lines of communication with other departments and senior management to ensure alignment and coordination across the organization.

Non-routine Tasks: study, evaluate, plan and implement to tasks that are not part of the regular operations, to minimize any impact on a daily process.

Resource Allocation: Allocate resources such as personnel, equipment, and materials to meet operational demands and budgets.

Quality Control: Establish and monitor quality control processes to maintain service quality standards.

Data Analysis: Use data and key performance indicators (KPIs) to track and evaluate operational performance, making data-driven decisions to improve efficiency.

Emergency Response: Develop and implement emergency response plans to address unexpected disruptions or crises.

ROLE LEVEL ACCOUNTABILITIES

• Present effectively
• Contribute to knowledge and workplace information systems
• Establish recordkeeping process for hospital facility licenses
• Establish and maintain strategic local network with governmental agencies
• Implement and use IT systems, software and telecommunication devices effectively
• Use business equipment effectively
• Use negotiation and conflict-management skills to effectively resolve issues
• Apply reflective practice, thinking and analysis
• Adheres to CCAD’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within CCAD, this position may be required to perform other duties as assigned and reporting relationships may vary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, operate audiovisual equipment used during training programs, physically move, lift and carry training equipment and materials, mobility sufficient to visit with departments or employees throughout CCAD, stand in front of an audience for up to eight (8) hours a day and lift up to 30 lbs.

ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

QUALIFICATION & EXPERIENCE REQUIREMENTS

ESSENTIAL

PREFERRED

Education

Bachelor’s degree in Science or Business Administration (minimum three (4) year curriculum)

Specialism in risk management is highly desirable

Experience

Minimum of 5 years of experience in working with Abu Dhabi governmental agencies

3-5 years of experience in a similar administrative role Experience in handling confidential and sensitive information.

Extensive experience in managing payments

Job Specific Skills and Abilities

• Must have strong written and oral communication skills as well as exceptional interpersonal skills.
• Strongly persuasive to candidates and internal customers.
• Adaptable and flexible approach to achieving results.
• Self-starter and able to create solutions outside of normal working requirements.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be
• Able to work in a stressful environment and take appropriate action.
• Strong understanding of regulatory authority requirements
• Proficient in data software programs such as Microsoft Office (Word, Excel, PowerPoint, Visio)
• Strong analytical and project management skills
• Ability to speak and write in Arabic and English is required

DISCLAIMER

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.

Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.