Responsibilities:

The role's responsibilities listed below are focused on day-to-day operations but are not limited to:

• Utilise your research and analytical skills to gather and interpret customer experience data, deriving actionable insights.
• Contribute valuable insights to cross-functional teams and improve overall user experience.
• Gathering and interpreting customer experience information to help develop strategies and action plans.
• Conduct in-depth customer journey mapping exercises to identify pain points, opportunities, and areas for improvement.
• Create engaging reports and presentations.
• Facilitate collaborative workshops and visualise topics, ensuring a shared understanding among stakeholders.
• Demonstrate a collaborative working style while also being capable of taking ownership of projects and working independently.
• Show enthusiasm for continuous improvement and remain proactive in seeking opportunities.

Requirements:

The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:

• Proficiency in Microsoft Office tools (Word, Excel, and PowerPoint) or Mac equivalents.
• Experience using Miro/Mural for mapping and collaboration purposes.
• Familiarity with tools such as Google Analytics, CleverTap, and PowerBI for data analysis.
• Excellent communication and presentation skills to effectively convey ideas and recommendations.
• Solid understanding of product and experience design principles.
• Fluency in Arabic is considered a plus, as it enables effective communication with Arabic-speaking customers and colleagues.