Roles & Responsibilities:
- Coordinate and manage end-to-end MICE events and leisure groups from offerings and quotation to event closing
- Communication with travel agencies and corporate clients and handling their inquiries for leisure and corporate groups (MICE)
- Collaborate with clients to understand their event objectives, budgets, and preferences, and propose customized solutions.
- Product creation: Arrange venue selection, accommodation, transportation, catering, entertainment, entertainment program and other necessary arrangements.
- Communication with contractors and partners.
- Oversee event logistics and event closing procedures and payments
- Maintain document flow on projects.
- Provide exceptional customer service by understanding clients' requirements and offering tailored solutions.
- Build and nurture long-term relationships with existing clients, ensuring their satisfaction and loyalty.
- Act as a trusted advisor and a primary point of contact for clients, addressing their queries, concerns, and feedback promptly and professionally and by providing expert recommendations and creating unique itineraries
- Stay updated on industry trends, competitor offerings, and market developments in the tourism and MICE sectors.
- Meet profit and sales targets
Skills
- Excellent (Spoken & Written) communication in English, Hindi is a plus
- Depth knowledge and experience of UAE as a destination (Accommodation, transportation, sightseeing, itineraries, venues, travel documents and government guidelines).
- Knowledge and established connections with various suppliers in UAE
- Experience in managing leisure groups and corporate events
- Experience in handling Indian Special Occasion Travel, including Weddings, Honeymoon or Engagement travel is an advantage
- Excellent interpersonal and communication abilities
- Good knowledge of MS- word and excel & Internet utilization
- Customer driven, positive attitude with a proven passion for delivering outstanding service.
- Own actual client database is an advantage