• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Identify practical challenges in a project to rectify the issues for final delivery.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Adept in using customer relationship management software to offer the best client services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Fluent in operating the latest computer software and online tools.