Job Purpose

The Admin Receptionist is responsible for the day-to-day handling of adventure camp Operations and management of the customer experience. They are responsible for the checking in and checking out process for all guests as well as the handling and recording of purchases, payments, sales, and receivables.

The admin team will be an advocate of the Camp and is required to deliver an exceptional customer experience for all guests.

Key Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handling cash payments and all finance related documents during the shift.
• Maintain good working relationship with all colleagues with particular emphasis on Instructor interactions.
• Ensure all guest registrations are completed and correspond with Opera PMS guest information.
• Handle all email and telephone communications with customers as well as all Stakeholders.
• Compile End of Night reports for Management.
• To be cross trained in order to deliver activities such as High Ropes, Hiking, and similar activities.

Qualifications & Experience

• Highschool Education. Business Admin / Management (or related subject) preferred.
• Preferred 1 years of outdoor adventure activity experience with similar products.
• Minimum of 2-year service in an Administration/Reception or Customer Services role.

Job Specific Skills

• Desire and ability to work in outdoor environment.
• Comfortable working on mountains.
• Experience working in adventure / customer service industry is a must.
• Knowledge and experience of the Opera platform required.
• Knowledge and experience of using Microsoft Word, Excel, PowerPoint platforms.