Customer Service Executive

Findr DXB - الإمارات - دبي

Customer Service Executive

Job Description:

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Addressing customers queries in person and determining their needs.
  • Up to date knowledge of the company’s property portfolio, policy and procedures; so that you can answer questions.
  • Preparing Booking Form, Agency agreement….
  • Communicating with the clients for documentation, contracts, assisting them in signing contracts and clarifying client queries
  • Scheduling the property visit for the clients.
  • Arranging and accompanying clients to view/inspect the property.
  • Generating inspection report and communicating to concerned department and follow up
  • Scheduling and arranging for the Move in of the clients.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Maintain and develop relationships with clients by providing support, information and guidance.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


• Establish, develop, and maintain business relationships with current customers and prospective customers.

• Performing any other Customer service duties as required by the management.

Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Excellent written and verbal communication skills.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Good time management skills.
  • Experience with administrative and clerical procedures
  • Experience working with customer support team.
تاريخ النشر: ٢٢ أكتوبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ٢٢ أكتوبر ٢٠٢٤
الناشر: LinkedIn