Customer Service Executive
Job Description:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Addressing customers queries in person and determining their needs.
- Up to date knowledge of the company’s property portfolio, policy and procedures; so that you can answer questions.
- Preparing Booking Form, Agency agreement….
- Communicating with the clients for documentation, contracts, assisting them in signing contracts and clarifying client queries
- Scheduling the property visit for the clients.
- Arranging and accompanying clients to view/inspect the property.
- Generating inspection report and communicating to concerned department and follow up
- Scheduling and arranging for the Move in of the clients.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Maintain and develop relationships with clients by providing support, information and guidance.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
• Establish, develop, and maintain business relationships with current customers and prospective customers.
• Performing any other Customer service duties as required by the management.
Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
- Experience with administrative and clerical procedures
- Experience working with customer support team.