Customer Service Representative

UAE

We are looking for a dedicated and personable Customer Service Representative to join our team and provide top-notch support to our clients. The ideal candidate will have excellent communication skills, a passion for helping people, and the ability to resolve issues in a timely and professional manner.

Responsibilities:

  • Customer Support: Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
  • Problem Resolution: Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide accurate information to customers.
  • Documentation: Record customer interactions, process accounts, and file necessary documents.
  • Team Collaboration: Work closely with other departments to address customer needs and resolve complex issues.
  • Feedback Collection: Gather customer feedback to improve the company’s products, services, and processes.
  • Meet Performance Goals: Achieve daily, weekly, and monthly targets related to quality, productivity, and service levels.

Skills

Requirements:

  • Experience: Proven experience in customer service or a similar role.
  • Communication Skills: Excellent verbal and written communication skills in [Language(s) required].
  • Technical Proficiency: Familiar with CRM systems, Microsoft Office, and other customer service tools.
  • Problem-Solving: Ability to stay calm and resolve issues under pressure.
  • Customer Focused: A positive attitude with a strong dedication to customer satisfaction.
  • Team Player: Ability to work well with others in a fast-paced environment.


Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt