Overview of the role

Application Specialist – Auto After Sales position works as part of the application support team, to assist with solution support and development activities. It provides a dedicated and professional solution knowledge base, together with deployment and automotive domain expertise.

What you will do

Application Management

• The successful candidate will demonstrate the ability to
• To manage, consult, teach, troubleshoot, setup and maintain Automotive domain solutions to agreed service level standards.
• Develops and maintains Functional documentation for solution modifications.
• Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
• Ensure compliance with IT Policies, Security Standards and strengthen internal controls.

Solution Delivery

• Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
• Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
• Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.

Other Key Responsibilities

• To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
• Contribute to the improvement of the solutions and business processes.
• Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.

Skills

Required skills to be successful

• Technology domain expertise in Automotive After Sales
• Analysis and troubleshooting skills used to support end users.
• Deep SAP DBM module functional knowledge.
• Strong communication skills
• Experience working on or supporting two or more Full Life Cycle SAP DBM implementation
• Solution Design & Architecture
• Service Management
• IT Quality Assurance
• Business Process Design
• IT Security Management
• Analytical
• Problem solving
• Logical
• Strong communication skills
• Interpersonal skills
• Adaptability
• Innovative thinking
• Attention to detai