The CRM Executive is responsible for enhancing customer satisfaction and loyalty by effectively managing client relationships and ensuring seamless communication throughout the customer journey. This role aims to uphold the BEYOND's commitment to excellence:

Responsibilities

• Build and maintain strong relationships with clients, reflecting company standards.
• Serve as the primary point of contact for customer inquiries, ensuring timely and effective responses.
• Update and maintain the CRM system with accurate client information, interactions, and feedback.
• Provide feedback to marketing team to develop targeted campaigns that attract potential buyers.
• Follow up on leads generated through various marketing initiatives.
• Generate regular reports on client interactions, feedback, and satisfaction levels.
• Advise the clients about all required documents to complete their contracts and registration.
• Keep the clients updated with all the recent news such as updates on handover dates, changes in specifications…etc
• Follow-up with clients for the pending payments.
• Assist in organizing events and customer engagement activities through providing all required data related to clients.
• Enhance the costumer experience by monitoring the processes and workflows and suggest required improvements.