Our client is a renowned home appliances company from Europe. Their product range includes large home appliances for cooking, dishwashing, laundry (washing, drying and folding), refrigeration and freezing. Currently, we are hiring a Contact Centre Executive (6-month contract) who will manage all incoming calls related to company Middle East brands, Live Chat, as well as other general inquiries for the middle east. The primary role is to ensure a professional one-point-of-contact experience for all incoming calls and delegate them efficiently to the appropriate departments within the company or external authorized distributor partners across the region.

Job Location: Jebel Ali Free Zone, Dubai

Key Responsibilities:

1. Call Management:

• Handle all incoming calls related to the company brands • HOME CONNECT, and other general inquiries. • Provide a professional and courteous response to all customer inquiries. • Direct and delegate calls to relevant internal departments or external authorized distributor • partners across the ME region

. 2. Customer Service Operations for GAGGENAU:

• Ensure all GAGGENAU service requests such as site inspections, installations, • demonstrations, and repairs are properly logged in the SPICE SMS system for smooth • execution of customer service operations in the UAE.

3. Coordination and Follow-up: • Coordinate between customers and the relevant service teams to ensure efficient handling of customer requests. • Track and follow up on the status of site inspections, installations, and repair requests to • ensure customer satisfaction.

4. System Management:

• Maintain accurate records of all customer interactions, requests, and service appointments • within the SPICE SMS system. • Ensure timely entry of all GAGGENAU-related requests to ensure proper execution and • follow-up.

5. Collaboration:

• Work closely with the customer service teams, technical departments, and external distributor • partners to ensure seamless service delivery across all regions.

6. Reporting:

• Prepare and submit regular reports on call volumes, customer feedback, and service request • statuses.

Skills

Qualifications:

• Diploma or Bachelor's degree in Customer Service, Communication, or a related field.

• Minimum 2 years of experience in a similar role, preferably in the home appliances industry.

• Strong communication and interpersonal skills.

• Proficient in using CRM systems (Experience with SPICE SMS system is a plus).

• Ability to multi-task and prioritize in a fast-paced environment.

• Strong organizational skills and attention to detail