• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Adept in addressing client questions through effective telephonic conversation.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.