Responsibilities:

1. Reservation Management:

• Process and manage reservations for flights, hotels, and other travel-related services.
• Provide accurate and up-to-date information on available options, including pricing, schedules, and accommodations.
• Assist customers in selecting the most suitable travel options based on their preferences and budget.

1. Ticket Issuance:

• Issue tickets and confirmations promptly and accurately.
• Ensure compliance with all relevant regulations and policies during the ticketing process.
• Handle modifications, cancellations, and refunds in accordance with company policies and industry standards.

1. Customer Service:

• Interact with customers in a professional and friendly manner, addressing inquiries and resolving issues effectively.
• Provide assistance with booking changes, special requests, and other customer concerns.
• Collaborate with other departments to ensure a coordinated and positive customer experience.

1. Documentation and Record Keeping:

• Maintain accurate and organized records of reservations, ticketing transactions, and customer interactions.
• Ensure compliance with all relevant documentation requirements and company procedures.

1. Stay Informed:

• Stay updated on industry trends, travel regulations, and company policies to provide accurate and timely information to customers.
• Participate in training programs and continuous learning opportunities to enhance knowledge and skills.

Skills

Qualifications:

1. Education:

• High school diploma or equivalent (additional education in travel and tourism is a plus).

1. Experience:

• Previous experience in reservation and ticketing, preferably in the travel industry.
• Familiarity with reservation systems and ticketing platforms.

1. Skills:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient in relevant computer applications and reservation systems.
• Ability to work in a fast-paced environment and handle stressful situations calmly.

1. Customer Focus:

• Customer-centric mindset with a commitment to delivering outstanding service.
• Problem-solving skills and the ability to handle customer concerns effectively.

1. Team Player:

• Ability to collaborate with team members and other departments for a cohesive and efficient workflow.