We are seeking a dedicated and energetic Customer Service Executive to join our team. The ideal candidate will be the first point of contact for customers, assisting them with inquiries, complaints, and requests via phone, email, live chat, or in person. The role involves problem-solving, providing product/service information, and ensuring customer satisfaction.

Key Responsibilities:

• Handle customer inquiries and complaints in a professional, courteous, and efficient manner.
• Provide accurate product/service information and assist customers with their purchases or issues.
• Resolve customer complaints by investigating problems, offering solutions, and following up to ensure satisfaction.
• Process orders, returns, and exchanges.
• Maintain detailed records of customer interactions, including transactions, inquiries, or complaints.
• Follow up with customers to ensure that their issues are resolved and they are satisfied.
• Collaborate with other departments (e.g., sales, technical support) to resolve complex customer issues.
• Escalate unresolved issues to senior team members or managers as necessary.
• Maintain a high level of product knowledge to effectively respond to customer inquiries.
• Provide feedback on recurring issues to improve customer service processes.
• Meet or exceed customer service performance targets (e.g., response time, resolution time, customer satisfaction rates).

Skills

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service or related roles.
• Strong communication skills (verbal and written).
• Excellent problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations.
• Proficiency in using customer service software, CRM tools, and Microsoft Office Suite.
• Empathy and patience with customers.
• Ability to work both independently and in a team environment.