As a Front Desk & Sales Officer at Melodica Music Academy, you will be the face of our institution, playing a crucial role in creating a welcoming and efficient experience for our students, parents, and staff. You will be responsible for managing the front desk, handling administrative tasks, ensuring smooth daily operations, and promoting the sales of our music education services. In this role, you will also have the opportunity to earn a generous commission based on sales performance, rewarding your efforts in driving the success of the academy.

Responsibilities:

Front Desk Management: Greet and assist students, parents, and visitors, ensuring a positive and welcoming experience.

Administrative Tasks: Handle a variety of administrative duties, including answering phone calls, scheduling appointments, and managing inquiries.

Student Support: Provide information and assistance to students, parents, and staff regarding classes, schedules, and general queries.

Records Management: Maintain accurate records, including student attendance, schedules, and other relevant data.

Facility Coordination: Coordinate with other departments to ensure smooth classroom operations and handle facility-related matters.

Payments and Invoicing: Process payments, invoices, and maintain financial records related to student enrollments.

Sales Promotion: Actively promote and upsell music education services to potential students and parents.

Problem Resolution: Address and resolve inquiries, concerns, or issues from students, parents, and visitors in a professional and helpful manner.

Team Support: Collaborate with other staff members to ensure effective communication and the overall efficiency of operations.

Qualifications:

• Bachelor's degree or equivalent work experience in a relevant field.
• Proven experience in a front desk or customer service role and sales.
• Strong interpersonal and communication skills.
• Organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using office software and equipment.
• Polite and professional demeanor.
• Active and Outgoing
• Someone who can join IMMEDIATELY

No need to pre-schedule or book an appointment—if you possess the requirements, just walk in and meet us on Friday and Saturday!

Skills

• Sales
• Customer Service
• Negotiation
• Strong interpersonal and communication skills
• Ability to multitask
• Target reacher