• Understand the demand of consumers to provide timely service and solutions.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Excellent computer skills.