Synopsis

It’s an exciting time to work for Etihad. We’re transforming the aviation industry through creativity, innovation and sustainability, pushing the boundaries to create a world of thoughtful choices for our guests on every journey. And just as we aspire to create meaningful experiences for our guests, we’re equally committed to delivering a remarkably thoughtful employee experience.

In this role as a Cargo Supervisor based in Toronto, you will be main point of contact for all Etihad Cargo related matters with direct responsibility for cargo warehouse operation and freighter ramp supervision at the appointed station(s). Planning and oversight on key activities, routes and products, with focus on defined performance requirements in relation to OTP, eAWB, Cargo iQ, SLA’s and FAB etc. Ensure safe, secure and on time delivery of all high-profile shipments on flights and key routes.

Accountabilities

• Responsible to drive and improve freighter OTP in a highly challenging environment of the appointed station(s) by fulfilling all tasks associated to ramp coordination / supervision of freighter operations.
• Establish best practices to enable revenue budget achievement and to support service delivery, cost savings and compliance to Safety & Security regulations.
• Lead and establish best practices to ensure all flights are maximized to their capacity and conduct review of processes and procedures for improvement of service delivery such as reduction in UTLs, operational discrepancies and offloads. Able to support, deliver and plan complex cargo loads for either passenger or freighter operations.
• Provide on job training, coaching and advice to GHA staff to upgrade their skills, knowledge and confidence level. Ensure compliance with all Etihad procedures and regulatory requirements in relation to safety, security and Dangerous Goods.
• Responsible for service delivery of the designated station(s) through SGHA/SLA’s and KPI/Cargo iQ, eAWB measurement.
• Being flexible with operations shift requirement and able to work in all positions below the title position, which means cross skill functionality, is a prerequisite with focus on continuous development of competency level.
• Must be able to execute ad-hoc tasks required at other EY Network stations to support various expectations and initiatives.
• Responsible to conduct regular inspections and audits on the facility(s) to ensure work progress and services/SOP complies with all regulatory requirements including Health, Security and Safety (under SMS guidelines) and enforcement of EY processes and procedures.
• Micromanagement of Special services & Products/ VIP shipments from acceptance to customer delivery.
• Finance - Raise PR, PO & GRN in SAP as per requirement and verify the supplier invoices to ensure its correct and charged as per the contract Interface with the Airport Authorities i.e. Customs, Police and Airport Operator to gain support in the implementation of EY initiatives.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks associated with assigned tasks, through effective evaluation and decision-making based on conditions, hazards and threats.
• Escalate medium or higher-level risks to appropriate management level personnel.

Education & Experience

• Educated to at least high school level, preferably diploma level in logistics, operations management or related discipline with acquired specialization in cargo handling operations.
• Successful completion of cargo and dangerous goods courses are required, as well as courses in Special products, aircraft weight and balance and general cargo procedures.
• At least 3 years of cargo operations experience along with Freighter handling and managing team and suppliers.
• Good understanding of computer airfreight specifications, in depth knowledge of industry standards and Legal Regulations.
• Industry training in DG/Special Products/Cargo Operations/Safety and Security/weight and balance (advantage).
• Fully conversant with cargo handling processes, procedures and regulatory compliance expectations.
• Experienced on Cargo handling systems, messaging requirements and manual handling systems, Knowledge of freighter aircraft.
• Understanding of budgetary controls related to cargo handling at network stations.
• Good written and verbal communication skills.