• Identify and assess customers’ needs to achieve satisfaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Keep records of customer interactions, process customer accounts and file documents.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Adept in addressing client questions through effective telephonic conversation.
• Commendable presentation skills to convey important points to the audience effectively.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Excellent computer skills.
• HINDI / ENGHLISH CAN SPEAK ( KANNADA , TELUGU , TAMIL IS A PLUS)
• ANY NATIONALITY INDIAN NATIONALITY PREFFERD(WHO CAN SPEAK HINDI AND ENGHLISH)