Job Summary
We are seeking a dedicated and customer-focused individual - UAE National - to join our team as a Customer Service Representative. The ideal candidate will provide outstanding support and assistance to our customers, ensuring a positive experience and swift resolution of inquiries.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues, complaints, and concerns with empathy and efficiency.
- Maintain a thorough understanding of company products, services, and policies.
- Process orders, returns, and exchanges accurately.
- Document customer interactions and feedback to help improve the customer experience.
- Collaborate with internal teams to address and resolve escalated issues.
Skills
- High school diploma or equivalent (Bachelors degree preferred).
- Proven experience in customer service or a related role.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in Microsoft Office and CRM software.
- Positive attitude and problem-solving mindset.