Role Summary: Executive Virtual Operations Assistant

A key role in managing and optimizing operations for a growing luxury holiday home brand. Collaborate with the executive team to streamline processes, enhance guest experiences, and support expansion.

Key Responsibilities

Phase 1:

• Bookings & Operations: Manage check-ins, check-outs, cleanings, and DTCM registrations.
• Financial Tasks: Oversee expenses, process payments, and create monthly reports.
• Systems Development: Build SOPs, templates, and back-end systems for efficiency.
• Maintenance & Supplies: Coordinate repairs, monitor property conditions, and restock essentials.
• Admin Support: Assist the executive team with troubleshooting and projects.

Phase 2:

• Guest Services: Handle inquiries and manage lifestyle requests (e.g., car rentals, tours).
• Team Growth: Recruit, onboard, and train new VAs.
• Data Insights: Analyze KPIs and performance metrics to drive improvements.
• Strategic Support: Collaborate on high-level initiatives with the executive team.

Skills

Qualifications

• Essential:Minimum 3+ years of experience in holiday home management or a related field. Please note: Applications from candidates with less than the required experience will not be considered.
• Leadership and operational expertise.
• Proficient in Airbnb, PMS platforms (e.g., Guesty, Hostaway), QuickBooks, and Excel/Google Sheets.
• Strong communication skills (fluent in English).
• Flexible to work 40 hours/week and handle occasional urgent weekend tasks.

Preferred:

• Dubai holiday home experience and familiarity with local regulations.
• Expertise in performance tracking and Airbnb optimization.
• Knowledge of tools like Notion, Canva, and Pricelabs.