ASPEC Elevators are looking for a Trouble Shooter/Call back technician/Maintenance Technician with to provide professional service to our customers in the UAE. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.

Skills

Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

Responsible for accurate and real time back reporting of work performed (at the equipment level)

Accountable for equipment safety and performance

Accountable for identifying site risk, and communicate them to his supervisor

Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure

Accountable for identifying “unplanned” service repairs based on the equipment needs.

Service operations

Accountable for the end-users and the site safety

Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes

Accountable for raising sales lead to his supervisor

Accountable for very precise and timely back reporting of the work done according to the process

Responsible for submitting time sheets based on the execution

Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition

Responsible for regular update of his supervisor on all relevant information