Key Responsibilities:

Technical Support: Provide IT support to employees, resolving hardware, software, and network-related issues.

System Maintenance: Ensure the smooth functioning of computer systems, servers, and network equipment through regular monitoring and maintenance.

Troubleshooting: Diagnose and resolve technical problems, minimizing downtime and ensuring user satisfaction.

Network Administration: Configure, monitor, and secure LAN/WAN networks, ensuring optimal connectivity and data security.

IT Asset Management: Maintain an inventory of IT hardware and software assets, ensuring proper documentation.

Vendor Coordination: Work with external vendors to procure, install, and service IT equipment and software.

Requirements:

Experience: 2+ years of experience in IT support or a related role.

Education: A bachelor’s degree in Computer Science, Information Technology.

Skills

Proficiency in Windows and macOS / iOS.

Knowledge of networking principles, including TCP/IP, DNS, firewalls, and routers.

Hardware troubleshooting (PC, Laptops, Servers, Printers)

Experience with Microsoft Exchange, GoDaddy, Website, HTML, Zoho Application.

Strong troubleshooting and diagnostic skills.

Knowledge in SQL Database