Job Purpose:

Reporting directly to the Support services manager, the incumbent is responsible

• Providing comprehensive administrative support to the country.
• Greeting clients to the bank, screening and transferring incoming calls as required.
• Contacting clients, arranging bank meetings, attending meetings as well as taking minutes.
• Preparing memos, letters, and other important correspondence for executives.
• Establishing and maintaining secretarial practices in order to ensure reliable and accurate data, essential for business operations.
• Making travel arrangements for senior executives and scheduling meetings for them.
• Scanning, making copies of important documents and filing them.
• Maintaining databases and MIS for support services
• Conducting research and disseminating information through telephone, websites, mail services, and e-mail.
• Executing and maintaining office systems, maintaining meeting room coordination, calendars and schedules for all Head office staff.
• Providing orientation and training for new staff, communicating fluently in English verbally as well as in writing to respond to inquiries and providing information as required and on an ad­ hoc basis.
• Visitor administration

o Verify visitor information.

o Verify visitor information.

o ID Checks

Answer incoming calls and transfer accordingly.

• Ensure proper standards of hospitality are provided to all employees, vendors, and visitors onsite and via the phone.
• Know and apply badge procedures for all employees and visitors.
• Communicate with all internal departments including Housekeeping, Facilities and Administration
• Issuing Mashreq ID card or replacement for staff, Intern, Visitors & vendors.
• Ad hoc QCB projects and Treasury projects.
• Efficiency in planning and management of bank meetings
• Exhibit outstanding client service delivery at all times
• Timely management of client enquires and queries.
• Quality of support to team in meeting country objectives

Key Result Areas:

• Job requires understanding of the pressures faced in a corporate environment and the importance of timeliness in managing senior management expectations.
• External Clients, Marketing, Evaluators, Technical Consultants, Government Dept. and Regulators, Treasury Officials
• Job requires understanding of the pressures faced in a corporate environment and the importance of timeliness in managing senior management expectations.
• External Clients, Marketing, Evaluators, Technical Consultants, Government Dept. and Regulators, Treasury Officials
• As a service provider, always keep good relationship with customers internal and external
• Adhere to Standard Operation procedure of safety and security
• Expected to have a high level of problem-solving ability using tools and alternatives readily at hand
• Expected to make Operational level Decisions quickly and confidently but will Always have a managerial Role working alongside

Knowledge, Skills And Experience:

• Degree holder with 2yrs + experience in security Industry.
• Excellent knowledge of MS Office.
• Exceptional English and Arabic verbal and written communication skills.
• Excellent organizational and time-management skills.
• Problem-solving attitude.
• Analytical thinking
• Relationship building skills
• Relationship management (teamwork / client reporting) Naturally logical / analytical / problem
• Excellent Work ethic with high standard of punctuality and presentation