• Deal with the organization's telephonic conversations with utmost diligence and punctuality.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.