Position Overview:

We are seeking a highly skilled and motivated B2B Operations Manager to join our dynamic team a leading 3PL provider. The ideal candidate will be responsible for overseeing and optimizing the day-to-day operations of our B2B logistics and supply chain services, ensuring smooth and efficient service delivery to our business clients. This role requires a strong understanding of 3PL operations, exceptional leadership skills, and a keen ability to manage multiple projects and client relationships.

Key Responsibilities:

• B2B Client Management: Act as the primary point of contact for B2B clients, maintaining strong relationships and ensuring customer satisfaction by addressing inquiries, resolving issues, and providing consistent updates.
• Operations Oversight: Manage and oversee the entire B2B supply chain process, including transportation, warehousing, and distribution to ensure on-time delivery, cost-effectiveness, and compliance with SLAs.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency, reduce costs, and streamline workflows across the B2B supply chain.
• Team Leadership: Lead and motivate a cross-functional team to execute B2B operations seamlessly, ensuring effective communication and collaboration between departments (warehouse, transportation, customer service, etc.).
• Performance Monitoring: Track key performance indicators (KPIs) and service level agreements (SLAs) to assess the effectiveness of B2B operations and continuously optimize service delivery.
• Vendor & Supplier Coordination: Manage relationships with third-party vendors, suppliers, and carriers, ensuring timely and cost-effective services that align with client requirements.
• Budget & Cost Management: Oversee the B2B operations budget, ensuring cost control and maximizing profitability while maintaining high service standards.
• Data Analysis & Reporting: Analyze operational data and generate reports to provide actionable insights for senior management, helping drive strategic decision-making.
• Compliance & Safety: Ensure that all B2B operations comply with legal, regulatory, and safety standards, while maintaining high standards of quality assurance.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• 5+ years of experience in operations management within the 3PL or logistics industry, with a focus on B2B operations.
• Strong knowledge of supply chain, logistics, and distribution processes.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage client relationships and handle complex operational challenges.
• Experience in budget management and cost control.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and operations management software.
• Analytical mindset with strong problem-solving abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.