Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Sales/Customer Service Representative. This dual-role position combines the ability to drive sales with the provision of exceptional customer service, ensuring client satisfaction and fostering lasting relationships. The ideal candidate will be proactive, solution-oriented, and passionate about achieving both personal and team goals.

Key Responsibilities

Sales:

Identify and pursue new sales opportunities through outbound calls, emails, and in-person meetings.

Present, promote, and sell products/services to existing and potential customers.

Understand customer needs and tailor solutions to meet their requirements.

Meet and exceed sales targets and objectives set by the company.

Customer Service:

Act as the first point of contact for customer inquiries, providing accurate and timely responses.

Resolve customer issues efficiently while maintaining a professional and empathetic demeanor.

Process orders, returns, and exchanges promptly and accurately.

Gather and communicate customer feedback to improve products, services, and processes.

Build strong relationships with customers to ensure loyalty and repeat business.

Qualifications and Skills:

Proven experience in sales and/or customer service roles.

Exceptional communication and interpersonal skills.

Strong problem-solving abilities and a customer-first mindset.

Ability to multitask and manage time effectively in a fast-paced environment.

Familiarity with CRM software and proficiency in Microsoft Office Suite.

High school diploma or equivalent (bachelor’s degree preferred).

Key Competencies:

Adaptability: Ability to adjust strategies and communication styles to suit customer needs.

Team Collaboration: Work closely with colleagues to achieve shared goals.

Results-oriented: Driven by success and focused on achieving sales targets.

Empathy: Genuinely cares about customer satisfaction and resolving their issues effectively.

What We Offer:

Competitive salary with performance-based incentives.

Comprehensive training programs to develop your skills.

Opportunities for growth and advancement within the company.

A supportive and dynamic work environment.

Benefits package includes [healthcare, paid time off, etc. – customized based on company offerings].

Location: DUBAI, UAE

Language: English and Arabic Preferred

Skills

Excellent Communication Skills

• Ability to convey information, both verbally and in writing, to ensure understanding.
• Active listening skills to address customer concerns effectively.

Customer-Focused Approach

• Empathy and patience to understand and resolve customer needs and challenges.
• Dedication to providing outstanding service and fostering customer loyalty.

Sales Acumen

• Strong persuasion and negotiation skills to convert leads into sales.
• Ability to identify customer needs and match them with appropriate products or services.

Problem-Solving Skills

• Ability to think critically and develop solutions quickly in challenging situations.
• Resourcefulness to resolve issues efficiently while maintaining customer satisfaction.

Time Management and Organizational Skills

• Capability to prioritize tasks and handle multiple responsibilities simultaneously.
• Efficiently manage a sales pipeline or customer inquiries to meet deadlines.

Interpersonal Skills

• Strong relationship-building skills to develop trust with customers and team members.
• Professional and approachable demeanor, even under pressure.

Adaptability

• Flexibility to adjust to changing priorities, market conditions, and customer needs.
• Ability to learn new tools, technologies, and processes quickly.

Technical Proficiency

• Familiarity with CRM software and sales tracking tools.
• Proficiency in using office applications (e.g., Microsoft Office Suite, Google Workspace).

Resilience and Self-Motivation

• Ability to remain positive and persistent in the face of rejection or challenges.
• Driven to achieve and exceed sales and customer satisfaction goals.

Team Collaboration

• Willingness to work as part of a team to achieve shared objectives.
• Open to feedback and constructive criticism for continuous improvement.

Attention to Detail

• Accuracy in processing orders, handling customer information, and recording interactions.
• Keen eye for identifying opportunities to upsell or cross-sell.

Cultural Sensitivity

• Ability to interact respectfully and effectively with customers and colleagues from diverse backgrounds.