Are you a tech-savvy professional with a passion for CRM systems and data-driven decision-making? Join our team as a CRM Administrator, where you'll play a key role in optimizing our customer relationship management processes and driving business success.

Key Responsibilities

• Manage, customize, and maintain the company’s CRM systems, ensuring optimal performance.
• Integrate CRM systems with other business applications and platforms to streamline operations.
• Analyze CRM data to generate actionable insights for sales, marketing, and customer service strategies.
• Design, build, and maintain CRM dashboards and reports to support business decision-making.
• Troubleshoot CRM system issues and perform data migrations, validations, and imports/exports.
• Train staff on CRM functionalities and provide ongoing support.

What We Offer

• A dynamic work environment with opportunities for growth.
• The chance to work with leading CRM tools and contribute to business success.
• Competitive salary and benefits.

If you're a CRM expert looking to make an impact, we’d love to hear from you!

Skills

Job Requirements

Education

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Relevant certifications in CRM systems (Zoho CRM, Salesforce, Microsoft Dynamics, ERP) are an advantage.

Experience

• 4+ years of proven experience in using, managing, or administering CRM software.
• Hands-on experience with CRM tools like Salesforce, Zoho CRM, or Microsoft Dynamics.
• Experience integrating CRM systems with other business applications and platforms.

Technical Skills

• Strong understanding of CRM systems and their role in customer relationship management.
• Expertise in customizing CRM applications, defining workflows, and customizing forms using CMS applications.
• Proficiency in data management, including importing/exporting, data migration, mapping, and validation.

Analytical Skills

• Ability to analyze CRM data and provide insights to enhance business strategies.
• Experience in creating and maintaining CRM dashboards and generating reports.

Language Skills

• Proficiency in English (primary business language).