• Single window contact for the customers assigned.
• Gauge client requirements to offer the perfect solution for their inquiries.
• Follow up with customers for the pipeline shipments and new shipments.
• Provide accurate, valid and complete information by using the right methods/tools.
• Coordination with Agents/Operations team and provide updates to the customers.
• Maintaining customer wise KPI.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Interact with the senior management to understand updated organizational policies and new products.

Skills

• +2 yrs. of experience in customer service and operations in a reputed freight forwarding company in UAE.
• In-depth know-how about import /export /cross trade business by Sea freight & Air freight.
• On-job experience in international freight forwarding pricing and quotations.
• Capability to handle freight inquiries, quotations, and coordination with local and international clients.
• Experience in rate & and service negotiations with Shipping lines /airlines and overseas agents.
• Proficiency in handling MNC clients and execution of time-bound and critical sea/air shipments.
• Knowledge about customs procedures and port operations in UAE and GCC.