Position Title:                          Reservations Manager

Employment Type:                   Full Time  

Salary:                                    up to 10K AED all-inclusive depending on experience and qualifications 

Benefits:                                  as per UAE law

Job Location:                          Abu Dhabi, UAE 

About the Client:  

 A leading UAE firm driving urban development through investments in real estate, hospitality, leisure & retail and transportation.

Job Description:

• Deliver exceptional customer service by promptly assisting clients, anticipating their needs, and ensuring VIP/repeat guests receive special attention. Oversee the department’s compliance with DCT standards for hotel classification.
• Manage daily reservations operations, including task allocation, arrival report reviews, occupancy forecasting, group bookings and maintaining updated rates in the system and correspondence files.
• Collaborate with the Sales Department to analyze occupancy and rates, monitor incentive programs and ensure accurate reporting and adherence to policies.
• Uphold hotel environmental, health, and safety standards, comply with OSH legislation and report safety incidents to supervisors or EHS/HR officers

Skills

Qualifications: 

• 45 years old and below
• Bachelor’s degree in Hospitality Management or Business Administration or related field.
• At least 3 years’ experience in reservations or revenue management, preferably in the hospitality industry.
• Proficiency in hotel reservation systems (e.g., Prologic) with a solid understanding of hotel operations, rates, and compliance standards.
• Strong leadership, communication, and organizational skills to manage teams and ensure efficient operations