• Develop and implement customer service policies and procedures, ensuring adherence to company standards and guidelines.
• Serve as a point of escalation for complex customer inquiries or complaints, demonstrating strong problem-solving skills and empathy.
• Coordinate and supervise a team of customer service representatives, ensuring effective staffing and allocation of resources to meet service level agreements.
• Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills.

Skills

• Outstanding communication and interpersonal skills are essential, with the ability to engage effectively with customers, team members, and stakeholders across all organizational levels.
• We require at least 3 years of experience in a customer service supervisory role, showcasing strong leadership skills and the ability to effectively manage teams.
• The ideal candidate should possess a minimum of 3 years' experience as a customer service supervisor, with a proven ability to lead and manage teams successfully.
• We are seeking a customer service supervisor with a track record of at least 3 years in a leadership role, showcasing excellent team management skills.