We are seeking a dynamic and results-driven Home Services Salon Manager to oversee and grow our mobile salon service operations. This role is pivotal in ensuring seamless customer experiences, maintaining high service standards, and managing a team of beauty professionals to deliver premium salon services at customers’ homes. If you are a motivated leader with a passion for beauty and exceptional organizational skills, we invite you to join our team.

Key Responsibilities:

1. Operations Management:

• Plan and coordinate the daily operations of the home services salon team to ensure timely service delivery.
• Monitor schedules, manage bookings, and ensure resource allocation aligns with customer demand.
• Implement and maintain operational processes to optimize service efficiency and quality.

2. Team Leadership:

• Recruit, onboard, and train beauty professionals, including hairstylists, makeup artists, and other specialists, ensuring they are equipped to deliver high-quality services.
• Monitor employee performance, provide constructive feedback, and implement strategies for professional growth.
• Foster a positive, inclusive work environment that encourages collaboration and excellence.

3. Customer Experience:

• Ensure customers receive exceptional, personalized services by maintaining high service standards.
• Address customer inquiries, complaints, and feedback promptly, aiming for first-call resolution and satisfaction.
• Develop strategies to improve the customer journey, from booking to post-service follow-up.

4. Business Development and Strategy:

• Analyze market trends and customer needs to identify opportunities for new services or promotions.
• Collaborate with the marketing team to design and implement campaigns to drive bookings and customer retention.
• Develop pricing strategies and promotional offers in line with business objectives.

5. Quality Assurance:

• Conduct regular audits to ensure tools, equipment, and products meet health and safety standards.
• Monitor adherence to protocols and policies by the salon team, ensuring consistent service delivery.
• Maintain inventory control for products and supplies, ensuring timely replenishment and cost efficiency.

6. Technology Integration:

• Utilize digital platforms for scheduling, customer management, and performance tracking.
• Work with IT teams to troubleshoot issues and enhance the booking and payment experience for clients.

7. Financial Management:

• Manage budgets, track expenses, and analyze financial performance metrics.
• Identify cost-saving opportunities without compromising service quality.
• Prepare regular reports on revenue, expenses, and overall operational performance.

Benefits:

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and development.
• Flexible working arrangements.
• Discounts on salon products and services.

Join us in transforming the way customers experience beauty and wellness by bringing premium salon services to their doorstep!

Skills

Qualifications:

• Bachelor’s degree in business management, hospitality, or a related field (preferred).
• Proven experience in salon management, home services, or a similar customer-facing role.
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Outstanding communication and interpersonal skills, capable of building rapport with clients and staff.
• Proficiency in salon management software and digital tools for scheduling and CRM.

Key Attributes:

• Customer-focused mindset with a passion for delivering exceptional beauty services.
• Adaptability and problem-solving skills to thrive in a fast-paced environment.
• Strong financial acumen and a results-oriented approach to achieving business goals.
• Commitment to staying updated on industry trends and best practices.