We are seeking a highly motivated and detail-oriented E-Commerce Assistant to join our team. The E-Commerce Assistant will support the day-to-day operations of our online store, ensuring a seamless shopping experience for our customers. This role involves managing product listings, processing orders, providing customer support, and assisting with marketing initiatives. The Taif Al Emarat Head Office is located at Ajman near Car Souq.

Key Responsibilities:

1. Product Management:

• Add, update, and maintain product listings on the e-commerce platform.
• Write compelling product descriptions and upload high-quality images.
• Ensure product information is accurate, up-to-date, and SEO-friendly.

1. Order Processing:

• Monitor and manage the order fulfillment process, including tracking and shipment.
• Coordinate with warehouse or fulfillment centers to ensure timely delivery.
• Handle returns, exchanges, and refunds in accordance with company policies.

1. Customer Support:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Address customer complaints and resolve issues to ensure customer satisfaction.
• Collect and report customer feedback to improve the shopping experience.

1. Marketing Support:

• Assist in the execution of e-commerce marketing campaigns, including email marketing and social media promotions.
• Monitor and report on campaign performance and website traffic using analytics tools.
• Help create and manage promotional content and banners.

1. Inventory Management:

• Monitor stock levels and coordinate restocking efforts.
• Ensure inventory data is accurately reflected on the website.

1. Administrative Tasks:

• Maintain records of orders, invoices, and customer interactions.
• Support other administrative tasks as needed by the e-commerce team.

Qualifications:

• High school diploma or equivalent; a bachelor’s degree in marketing, business, or a related field is preferred.
• Experience in e-commerce or retail operations is advantageous.
• Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Familiarity with digital marketing tools and analytics is a plus.
• Customer service experience is beneficial.
• Basic knowledge of SEO practices.

Working Conditions:

• This position may require occasional work outside of standard office hours to meet deadlines or manage special events.
• The role may involve occasional physical tasks, such as lifting products or setting up promotional displays.