Customer Service and Operations Representative

الإمارات
Job Title: Customer Service & Operations Executive
Location: Dubai, UAE

Salary: AED 2,500 + AED 500 performance-based earnings

Requirements:
• Must be an Arabic speaker
• Must have their own visa with NOC.
• Previous experience in e-commerce is advantage

Job Description:
We are seeking a motivated and detail-oriented Customer Service & Operations Executive to join our team in Dubai. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring operational efficiency, and supporting supplier relations.

Key Responsibilities

Supplier Relations:
• Maintain strong relationships with existing suppliers.
• Identify and onboard new suppliers monthly.

Customer Service:
• Respond promptly to customer inquiries, ensuring responses drive sales.
• Follow up with potential customers and handle complaints efficiently.
• Track customer satisfaction and resolve issues to enhance service.

Order Management:
• Confirm orders via phone calls and WhatsApp and fulfill them the same day.
• Verify accuracy of all orders before dispatch and coordinate deliveries.

Content Posting:
• Post engaging content daily, including product videos.
• Collaborate with the marketing team and monitor content performance.

Reporting & Collaboration:
• Provide daily operational reports and track performance metrics.
• Work closely with other departments and attend team meetings.

General Guidelines:
• Maintain professionalism and follow company policies.
• Ensure timely and efficient task completion.

Qualifications:
• Experience in customer service and operations is preferred.
• Strong communication and organizational skills.
• Ability to multitask and meet deadlines.
• Proficiency in managing supplier relations and product listings.

Join our team and contribute to a dynamic environment where your skills and dedication will make a difference.

Skills

Customer Service Skills
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with customers.
• Problem-solving and conflict resolution skills to handle customer complaints effectively.
• Empathy and patience to ensure customer satisfaction.

E-Commerce Skills
• Familiarity with e-commerce platforms (e.g., Amazon, Noon, Shopify).
• Knowledge of product listing, inventory management, and order fulfillment.
• Experience in optimizing product descriptions and pricing for online platforms.
• Understanding of basic SEO and digital marketing strategies.

Operational Skills
• Strong organizational and multitasking abilities to handle multiple orders and inquiries.
• Accuracy and attention to detail for verifying orders and coordinating deliveries.
• Time management to meet deadlines and prioritize tasks effectively
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt