Description

In this role, you will handle a wide range of administrative tasks, from office management and supply coordination to process optimization, record-keeping, and facilitating smooth communication within the team and with external stakeholders. 

Role & Responsibilities: 

• Prepare and initiate commission processes for internal and external stakeholders. 
• Record and process client payments, including credit card transactions, e-portal payments, and post-dated cheques (PDCs). 
• Verify proof of payments (POPs) from the collection and sales teams. 
• Review bank statements and manage financial tracking via the e-portal. 
• Prepare reservation forms based on approvals and requests from property consultants. 
• Assist the finance team in saving and organizing all received invoices in shared drives. 
• Attach and upload required documents for processing commissions in the ERP system. 
• Prepare and print manual Sales and Purchase Agreements (SPAs) from the ERP system. 
• Issue cheques using a matrix cheque system and manage cheque-related tasks (withdrawals, holds, reverts, refunds). 
• Prepare third-party letters as needed. 
• Draft letters required for OQOOD registration for new projects (e.g., addressing Land Department requirements). 
• Print closure forms and client details for SPAs. 
• Prepare customized sales offers for clients. 
• Assist clients with utility account activations, including DEWA registrations for handover projects. 
• Share and update the group-wide availability list for all sales bookings across projects. 
• Prepare agency agreements for new broker registrations. 
• Draft and manage ROI agreements for projects. 
• Enter FGR payments into the system and ensure accuracy. 
• Create and update contacts and new sales bookings in the ERP system. 
• Respond to client inquiries via email and other communication channels. 
• Prepare allocation letters for project units. 
• Apply eligible units for commission processing in the ERP system.

Skills

Skills & Competencies: 

• Excellent verbal and written communication skills. 
• Strong organizational and multitasking abilities. 
• Strong problem-solving skills and attention to detail. 
• Ability to manage sensitive information and maintain confidentiality. 

Education & Qualifications: 

• Minimum of 3–5 years of experience in developer real estate operations or administration. 
• Proven experience in office management, process improvement, and team coordination. 
• Proven ability to manage multiple priorities in a fast-paced environment. 
• Strong proficiency in ERP systems, Microsoft Office Suite, and database management. 
• Familiarity with Dubai's real estate regulations and procedures is a plus.