ABOUT THE COMPANY
Emaar Properties is one of the world’s most valuable and admired real estate development
companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.
Emaar Malls (EMG) offers a gross leasable area of over 9.5 million sqft in Dubai. Emaar’s mall assets
include The Dubai Mall, Dubai Marina Mall, Dubai Hills Mall, Dubai Creek Harbor, Souk Al Bahar,
Downtown Boulevard and its surrounding Communities, Regional & Community Centers (R&C), Gold& Diamond Park and several assets designated for office accommodation and commercial use.
ABOUT THE ROLE
The Operations department at Dubai Mall is the backbone of the retail and entertainment hub,
responsible for ensuring the smooth functioning of day-to-day activities and maintaining the highest standards of operational excellence. This department oversees various crucial aspects in collaboration with various other teams to contribute to the overall experience of visitors and tenants within the mall.
PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST
• Assist Soft FM team to develop, implement, and maintain housekeeping procedures and standards to ensure a clean, safe, and hygienic environment for visitors and employees.
• Supervise and lead a team of housekeeping and soft FM staff, providing training, guidance, and
performance evaluations.
• Assist Soft FM in creating and managing work schedules, assignments, and duty rosters for
housekeeping personnel to ensure adequate coverage and efficient operations.
• Conduct daily and constant inspections to assess cleanliness standards and décor, identify areas
for improvement, and take corrective actions as necessary.
• Coordinate with other departments to ensure seamless operations and resolve any housekeeping related issues or concerns.
• Assist Soft FM in Managing and oversee contractors and service providers.
• Uphold compliance with health and safety regulations and enforce proper procedures to minimize risks and accidents.
• Collaborate with senior management to develop strategies aimed at enhancing housekeeping
operations and customer satisfaction.
• Assist Soft FM with Preparing reports and presentations related to housekeeping operations for management review.
TECHINICAL SKILLS AND COMPETENCIES
Technical Skills: -
- Mall assets inventory management
- Cleaning procedures
- Knowledge of Cleaning equipment
- Health & safety regulation
- Quality Control and Inspection
- Department annual/monthly budget skills
Competencies: -
- Full knowledge of Maximo system
- Maximo PPM/SR knowledge from both parties (SFM & service provider side)
- Service provider monthly PRS to check before manager review
- Administrations background experience
- Positive role playing with internal/external colleagues
- Motivate & guide the team
- Communications/collaboration with other departments
- Ownership quality to give standard feedback
- Leadership Skills
- Ability to handle the Division in absence of Managers.
QUALIFICATIONS, EXPERIENCE & LANGUAGE PROFICIENCY
• Bachelor's degree in Hospitality Management, Business Administration, or related field
preferred.
• Strong leadership and team management skills with the ability to motivate and guide a diverse
workforce.
• Excellent organizational and time-management abilities to prioritize tasks effectively.
• Knowledge of cleaning techniques, equipment, and chemicals, along with a commitment to
maintaining high cleanliness standards.
• Proficient in Microsoft Office Suite and related software for report generation and analysis.
• Strong communication skills, both verbal and written, with the ability to interact effectively at all
levels.
• Knowledge of local health and safety regulations and compliance requirements.