Coffee Shop Manager – Job Roles & Responsibilities
A Coffee Shop Manager is responsible for overseeing the daily operations of the café, ensuring excellent customer service, and managing staff efficiently. Below are the key job roles:
1. Operations & Store Management
- Oversee daily store operations, including opening and closing procedures.
- Ensure cleanliness, organization, and compliance with health and safety standards.
- Maintain and troubleshoot coffee machines and other equipment.
2. Staff Management & Leadership
- Train and supervise baristas and other staff members.
- Schedule shifts and assign tasks to maintain smooth workflow.
- Motivate and lead the team to deliver high-quality service.
3. Customer Service & Experience
- Create a welcoming environment for customers
- Create a welcoming environment for staff and for work motivation
- Handle complaints and resolve customer issues professionally.
- Maintain high standards for product quality and presentation.
4. Sales & Business Growth
- Monitor sales and implement strategies to increase revenue.
- Must hit the target of the branches and will give target to each waiter/waitress
- Introduce promotions, upselling techniques, and loyalty programs.
- Maintain relationships with suppliers and negotiate cost-effective deals.
- Always ready to present new items ahead of the season/occasions/new idea
5. Inventory & Financial Management
- Track stock levels and order supplies as needed.
- Control waste and monitor ingredient usage to reduce costs.
- Manage daily cash handling, sales reconciliation, and financial reporting.
6. Compliance & Reporting
- Ensure adherence to food safety regulations and labor laws.
- Generate reports on sales, performance, and operational improvements.
- Implement and enforce company policies and procedures.
Skills
A successful Coffee Shop Manager must have a mix of leadership, operational, and customer service skills to ensure smooth business operations.
1. Leadership & Team Management
2. Customer Service & Communication
3. Operations & Business Management
4. Coffee & Food Knowledge
5. Financial & Sales Acumen
6. Time Management & Multitasking