Position Available: Call Center Supervisor
Location: [Dubai/UAE]

Job Overview:
We are seeking an experienced and dedicated Call Center Supervisor to join our team. The ideal candidate will be responsible for overseeing daily operations, managing a team of customer service agents, and ensuring high-quality service standards. The role requires excellent leadership, communication skills, and the ability to analyze performance metrics to drive improvement.

Key Responsibilities:
✅ Supervise and lead a team of call center agents, ensuring they meet performance targets.
✅ Monitor call quality, customer satisfaction, and other key performance indicators (KPIs).
✅ Provide coaching, feedback, and training to improve team performance.
✅ Handle escalated customer issues, ensuring they are resolved promptly and effectively.
✅ Maintain staff schedules, ensuring adequate coverage during peak times.
✅ Analyze call center data to identify areas for improvement and implement strategies to enhance performance.
✅ Ensure adherence to company policies, procedures, and customer service standards.
✅ Assist in the recruitment, onboarding, and training of new call center agents.
✅ Foster a positive work environment, motivating the team and encouraging collaboration.
✅ Prepare regular reports for senior management on team performance and key metrics.

Requirements:
🎓 Education: High school diploma or equivalent; a degree in business or a related field is a plus.
📌 Experience: Previous experience as a call center supervisor or in a leadership role within a call center environment.
💡 Skills: Strong leadership, communication, and interpersonal skills.
🔑 Excellent problem-solving abilities and the ability to handle high-pressure situations.
🖥 Proficient in call center software and Microsoft Office.
🌟 Ability to manage multiple tasks simultaneously while maintaining a high level of service.
📄 Strong analytical and decision-making skills.

Salary & Benefits:
💰 Competitive salary based on experience.
🏥 Health benefits as per company policy.
📈 Opportunities for career growth and professional development.

How to Apply:
📧 Send your resume and cover letter to: [اضغط هنا لمشاهدة البريد اﻹلكتروني]
📲 Or WhatsApp to: +971 544072008