Keys responsibilities

Silkor is seeking a dynamic and results-driven Branch Manager to oversee operations, sales, and team performance at our clinic. The ideal candidate will have a strong background in sales, customer service, and team leadership, ensuring high standards of client satisfaction and business growth.

• Sales & Business Growth: Drive revenue by setting and achieving sales targets, upselling treatments, and ensuring client retention.
• Operations Management: Oversee daily clinic operations, ensure SOP compliance, and maintain high service standards.
• Team Leadership: Recruit, train, and motivate the team to achieve sales goals and deliver exceptional customer service.
• Client Relations: Maintain and enhance client satisfaction by ensuring a seamless customer experience.
• Financial Oversight: Monitor P&L, control expenses, and ensure the branch operates within budget.
• Marketing Support: Collaborate with marketing teams for local promotions and campaigns to drive footfall.
• Reporting & Compliance: Ensure accurate reporting of KPIs, manage stock levels, and adhere to company policies.

Specific Skills by Role:

• Single.
• Excellent analytical and problem-solving skills.
• Strong leadership abilities to manage teams and boost performance.
• Experience in P&L analysis, inventory management, and operational compliance.
• Friendly and professional demeanor.
• Expertise in scheduling, booking, and client relationship management.
• Sales and number oriented.
• Customer service oriented.
• Strong sales experience in Retail and service providers and target oriented.
• Knowledge of clinic systems or CRM tools is a plus.

What We Offer:

• Competitive salary + performance-based incentives
• Career growth opportunities
• Training and professional development
• A dynamic work environment in a leading medico-aesthetic company

Apply Now! If you have the skills and passion to lead, grow, and inspire, we want to hear from you!

Skills

• Empathy and integrity.
• Strong teamwork and adaptability.
• Organizational skills and attention to detail.
• Goal-oriented and driven to succeed in a fast-paced environment.
• Strong interpersonal and communication skills to engage with clients professionally and empathetically.
• A service-oriented mindset to enhance customer experience and retention.
• Quick to assess situations and come up with practical, on-the-spot solutions.
• Ability to troubleshoot issues independently without constant supervision.
• Flexibility to handle unexpected challenges, whether it’s dealing with a demanding client, last-minute operational changes, or team dynamics.
• Remaining calm and resourceful under pressure.
• Confidence in engaging with clients, suppliers, or colleagues with diplomacy and tact.
• The ability to read people and adjust their approach accordingly.
• Knows how to find the right tools, contacts, or strategies to get tasks done efficiently.
• Familiar with the local environment, systems, and market trends (especially useful for client acquisition and vendor management).
• Can pick up new skills or information rapidly and apply them effectively.
• Stays proactive about learning industry trends and adapting to them.
• Skilled at managing their own emotions and understanding others’ emotions to maintain positive relationships.
• Can de-escalate conflicts and maintain professionalism.