IR Sales Sales Promoer

• Greet customers as they enter the store in a warm, friendly, and professional manner, creating a positive first impression.
• Identify customers' needs and preferences through active listening and effective questioning techniques. Recommend suitable mobile phone models, plans, and accessories based on their requirements.
• Demonstrate the features and functions of mobile phones, such as camera quality, operating system capabilities, and connectivity options, to enhance customers' understanding and interest.
• Keep up - to - date with the latest mobile phone models, technological advancements, and industry trends. Use this knowledge to effectively promote products and stay ahead of competitors.
• Achieve or exceed individual and team sales targets on a regular basis by actively promoting add - on products and services, such as extended warranties, mobile phone cases, and screen protectors.

Customer Service

• Provide exceptional customer service throughout the sales process, from initial inquiry to post - purchase support. Address customers' concerns and questions promptly and accurately, ensuring their satisfaction.
• Assist customers with mobile phone setup, including transferring data, installing applications, and configuring settings. Provide basic training on how to use new features and functions.
• Handle customer complaints and returns in a professional and courteous manner. Follow company policies and procedures to resolve issues effectively and ensure customer loyalty.

Store Operations

• Keep the store clean, organized, and presentable at all times. Ensure that mobile phone displays are well - stocked, arranged attractively, and in working condition.
• Participate in inventory management tasks, such as counting stock, updating inventory records, and reporting shortages or damages.
• Collaborate with team members to ensure smooth store operations. Assist colleagues during peak hours and share knowledge and experience to improve overall team performance.

Skills

Requirements

Education and Experience

• High school diploma or equivalent. Previous experience in sales, preferably in the mobile phone or electronics industry, is an advantage.

Skills

• Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
• Strong sales and negotiation skills, with a proven track record of achieving sales targets.
• Good problem - solving skills and the ability to think on your feet to address customer issues.
• Basic computer skills, including familiarity with point - of - sale systems and inventory management software.
• A passion for mobile technology and a willingness to learn about new products and features.