The role of a Waiter/Food Server in Dubai, UAE, is pivotal in the hospitality and accommodation industry, where exceptional customer service is paramount. As a Waiter, you will be responsible for providing a memorable dining experience for guests, ensuring their needs are met promptly and efficiently. This position requires a blend of interpersonal skills, attention to detail, and a passion for the culinary arts. You will be part of a dynamic team that thrives in a fast-paced environment, contributing to the overall success of the establishment.
Responsibilities:
- Greet and seat guests in a friendly and professional manner.
- Present menus and provide detailed information about food and beverage offerings.
- Take accurate food and drink orders using a POS system.
- Serve food and beverages promptly, ensuring high standards of presentation.
- Monitor guest satisfaction and address any concerns or requests promptly.
- Maintain cleanliness and organization of the dining area.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Process payments and handle cash transactions securely.
- Assist in training new staff members on service standards and procedures.
- Participate in team meetings and contribute ideas for improving service quality.
Preferred Candidate:
- Excellent communication and interpersonal skills.
- Strong customer service orientation and a positive attitude.
- Ability to work effectively in a team and under pressure.
- Attention to detail and a commitment to quality service.
- Flexibility to work varied shifts, including weekends and holidays.
- Previous experience in a similar role within the hospitality industry.
- Knowledge of food safety and hygiene standards.
- Proficiency in using POS systems and handling cash.
- Willingness to learn and adapt to new service techniques.
- Strong problem-solving skills and the ability to handle guest complaints gracefully.
Skills
- Strong knowledge of food and beverage service.
- Excellent multitasking and organizational abilities.
- Ability to work in a fast-paced environment.
- Proficient in customer service and conflict resolution.
- Basic math skills for handling transactions.
- Familiarity with health and safety regulations.
- Ability to memorize menu items and daily specials.
- Strong teamwork and collaboration skills.