Job description

The Receptionist will be the first point of contact for visitors and clients, ensuring a professional and welcoming experience. This role involves handling incoming calls, directing inquiries to the appropriate departments, and performing administrative duties to support office operations.

What you will do

• Greet and assist all visitors and clients with professionalism, courtesy, and prompt guidance
• Operate and manage the telephone switchboard efficiently to handle internal and external communications
• Direct incoming calls to the relevant departments or personnel as needed
• Maintain records of missed calls and provide regular reports on response follow-ups
• Manage office correspondence, including sending birthday and anniversary emails to employees
• Ensure the reception area is well-maintained, organized, and presentable at all times
• Support administrative tasks as required by the HR or Administration team

Skills

Required skills to be successful:

• Excellent verbal and written communication skills in English
• Proficient in MS Office (Word, Excel, Outlook).
• Proactive and self-motivated
• Time management
• Strong interpersonal skills and a customer-oriented approach.

What equips you for the role:

• High school diploma or equivalent; additional certification in Office Administration is a plus
• Proven experience as a receptionist or in a similar customer service role
• Professional appearance and demeanor
• Ability to multitask, prioritize tasks, and work in a fast-paced environment