• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Utilize available resources to offer precise information in a clear and concise manner.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Troubleshoot and resolve product issues and concerns.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.