Respond to user inquiries regarding computer systems, software applications, and hardware issues through multiple channels (phone, email, chat).
Troubleshoot and resolve technical problems, documenting resolutions and handling escalations as necessary.
Incident Management:
Log all incoming support requests in a ticketing system, categorizing and prioritizing incidents according to established procedures.
Track incidents to ensure timely resolution and maintain communication with users regarding the status of their requests.
User Account Management:
Handle user account creation, modification, and deactivation processes in various systems and applications.
Manage access permissions and password resets to ensure security compliance.