Staff Management: Recruit, train, and supervise store employees. Schedule staff shifts and manage performance through regular evaluations and feedback.
Customer Service: Ensure excellent customer service by training staff on best practices and handling customer inquiries, complaints, and returns in a professional manner.
Sales and Inventory Management: Monitor sales performance, analyze sales data, and implement strategies to achieve sales goals. Oversee inventory levels, including ordering, receiving, and stock management to minimize shortages and overstock situations.
Visual Merchandising: Create appealing store displays to promote products and enhance customer experience while conforming to brand guidelines.
Budgeting and Financial Management: Prepare budgets, track expenses, and manage financial performance to maximize profitability. Report financial metrics and store performance to upper management.
Operational Compliance: Ensure compliance with company policies and legal regulations, including health and safety, security processes, and employee training requirements.
Store Maintenance: Maintain a clean, organized, and safe store environment for both customers and employees.