UAE

Identify and assess customers’ needs to achieve satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Create a concise report on client interaction to facilitate a swift decision-making process.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

Prior work exposure in the field of customer support and service.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Adept in addressing client questions through effective telephonic conversation.
Excellent communication and presentation skills.
Good time management and organizational skills that contribute to a rise in overall productivity.
Proficient in operating the latest versions of appropriate CRM software and Office Suite.

Post date: Today

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