• Identify and assess customers’ needs to achieve satisfaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Interact with the senior management to understand updated organizational policies and new products.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Prior work exposure in the field of customer support and service.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.