About the Company:

We are an e-commerce company that specializes in the automobile industry. Our objective is to connect customers with a variety of car-related services. As a Customer Support Executive, you will be responsible for ensuring our customers have a great and efficient experience.

Responsibilities:

* Respond quickly to customer inquiries via email, phone, and chat, focusing on providing outstanding service.

* Help consumers navigate our platform, handle their problems, and resolve issues in a fast and effective manner.

* Keep precise and complete records of customer interactions and transactions.

* Ensure consumers have a thorough understanding of our services by providing product information and guidance. 

* Stay current on industry changes to provide greater assistance.

Requirements:

* Excellent communication abilities, both written and verbal.

* Strong problem-solving and interpersonal skills. 

* Capable of working independently and effectively within a team.

* Knowledge or interest in the automobile business is beneficial.

* Familiarity with e-commerce platforms and customer support systems is ideal. 

Skills

• Prior work exposure in the field of customer support and service.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.