Key Responsibilities: 1. Customer Support:
- Answer incoming calls, emails, or chat messages from customers
- Provide accurate information about products or services
- Assist customers with placing orders, returns, or cancellations
2. Issue Resolution:
- Handle customer complaints professionally and efficiently
- Escalate complex issues to the appropriate department when needed
- Follow up with customers to ensure issues are resolved
3. Documentation & Reporting:
- Maintain records of customer interactions and transactions
- Update customer accounts and enter data into the system accurately
- Prepare daily or weekly reports as requested
4. Product Knowledge:
- Stay up to date with product features, updates, and promotions
- Provide recommendations based on customer needs
- Assist in onboarding new customers by explaining procedures and policies