As a Customer Success Officer, you shall perform duties and responsibilities as assigned by the Company, including but not limited to:

1- Daily Management Tasks

• Respond to & manage guest issues/inquiries

• Set up viewings

• Register direct bookings into the property management system, manage contracts and payments

• Share price quotations with guests

2- Manage Quality Assurance

• Verifying cleaners are scheduled correctly for daily unit cleaning

• Update quality issues/guest complaints to log

• Submit claims to guests for stains, lost cards, unit damages

• Manage all guest communication during the stay, including any issues raised

• Return guest security deposits due for return

• Log supplier issues

• Handling guest check−ins

• Register guests on the developer and DTCM tourism portal

• Confirm unit is cleaned, access cards ready

• ⁠ Collect deposit (if required)

3- Claims & Supplier Costs Management

• Review Airbnb claims & confirm guest payments

• Confirm guest payments in full for direct bookings

• Review cleaners' invoices and report Oraya or Owner charges

• Review maintenance invoices and report Oraya or Owner charges

4- Other Duties: Perform any other tasks assigned by management.

Skills

Experience in Customer Service, Hospitality, or Property Management is highly desirable.